Privacy Policy

At ZeeBuy, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and how we work to keep your information secure.

By using zeebuy.online or placing an order with ZeeBuy, you acknowledge the practices described in this Privacy Policy.

1. About ZeeBuy

ZeeBuy is a Pakistan-focused online dropshipping store offering general products, home & garden items, useful tools, trending gadgets, and other products through Cash on Delivery.

Our services are currently available within Pakistan only.

For privacy-related questions or requests, you can contact us at:

Email: zeebuy.online@gmail.com
Call Only: 03096187604
WhatsApp Only: 03206846223

2. Information We May Collect

When you browse our website, contact us, or place an order, we may collect information that is necessary to operate our store and fulfill your order.

This may include:

  • Full name

  • Phone number

  • Email address, where provided

  • Delivery address

  • City and other delivery details

  • Order and product information

  • Communication or support details you provide to us

  • Information necessary to confirm and deliver your Cash on Delivery order

  • Technical information associated with your visit to our website, such as browser, device, IP address, and website activity, where collected through Shopify or related website technologies

We only seek to collect information that is reasonably relevant to providing our services, processing orders, customer support, security, and improving the shopping experience.

3. How We Use Your Information

We may use the information we collect to:

  • Process and confirm your orders

  • Contact you regarding your order

  • Verify Cash on Delivery orders

  • Arrange product dispatch and delivery

  • Provide tracking information after dispatch

  • Communicate with you through WhatsApp, phone, or email

  • Handle replacement or customer-support requests

  • Respond to questions, complaints, or other communications

  • Prevent fraudulent, abusive, or unauthorized activity

  • Maintain and improve our website and shopping experience

  • Understand website usage and improve our products and services

  • Comply with applicable legal or regulatory requirements when necessary

We do not collect personal information simply for the purpose of collecting it. We use information primarily for legitimate business and customer-service purposes.

4. Cash on Delivery

ZeeBuy currently accepts Cash on Delivery (COD) as its payment method.

Because your order is delivered through a COD process, we may need to use your name, phone number, and delivery information to confirm and fulfill your order.

Where necessary, we may contact you before dispatch to confirm your order.

5. Order Delivery and Sharing of Information

To deliver your order, certain customer information may need to be shared with service providers involved in fulfilling your purchase.

This may include:

  • Courier and delivery companies

  • Suppliers or fulfillment partners involved in preparing an order

  • Technology or service providers necessary to operate our online store

  • Other service providers where sharing is reasonably necessary to provide the service you requested

Our commonly used courier partners include Leopards, Trax, and PostEx.

Information shared for delivery purposes may include your name, phone number, delivery address, order details, and other information reasonably necessary to deliver your parcel.

We do not intend to sell your personal information to third parties.

6. WhatsApp, Phone and Email Communication

We may use your provided phone number, WhatsApp number, or email address to communicate with you about:

  • Order confirmation

  • Order status

  • Delivery and tracking

  • Replacement requests

  • Customer support

  • Questions related to your purchase

For dispatched orders, tracking information may be provided through WhatsApp.

If you contact ZeeBuy through WhatsApp, phone, or email, the information you provide may be retained as part of our customer-service communication and order records where reasonably necessary.

7. Cookies and Website Technologies

Because ZeeBuy operates through Shopify, our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website activity, and improve the shopping experience.

Some technologies may collect information such as browser type, device information, IP address, pages visited, and interactions with the website.

Cookies may also be used by Shopify or applicable third-party services integrated with the store.

You can manage certain cookie and browser settings through your browser or through privacy controls made available on the website, where applicable.

Shopify provides merchants with customer privacy and cookie-management tools that can be configured according to the store's actual setup.

8. Advertising and Analytics

ZeeBuy may use advertising, analytics, or similar technologies to understand how visitors interact with our website, measure marketing performance, and improve our advertising and shopping experience.

Where such third-party services are used, those services may process certain technical or browsing information according to their own privacy policies and applicable settings.

We do not claim that every third-party service is active at all times. Our privacy practices may be updated if we add or remove significant services, apps, pixels, analytics tools, or other technologies from our store.

9. How We Protect Your Information

We take reasonable measures to protect the personal information we handle against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

10. How Long We Keep Information

We may retain customer and order information for as long as reasonably necessary for purposes such as:

  • Completing and maintaining order records

  • Customer support

  • Replacement or dispute handling

  • Business administration

  • Fraud prevention and security

  • Legal, regulatory, or accounting requirements

When information is no longer reasonably required for these purposes, it may be deleted, anonymized, or otherwise handled according to applicable requirements and our operational practices.

11. Your Privacy Choices

Depending on the circumstances and applicable requirements, you may contact us to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Ask us to update your information

  • Request deletion of information where appropriate

  • Ask questions about how your information is used

Some information may need to be retained where it is reasonably necessary for an existing order, replacement request, legal obligation, fraud prevention, or legitimate business record.

To make a privacy request, contact:

Email: zeebuy.online@gmail.com
WhatsApp: 03206846223

We may need to verify the identity of the person making a request before taking action on certain privacy requests.

12. Children's Privacy

ZeeBuy does not intentionally collect personal information from children for purposes unrelated to providing our services.

Our website is intended for general shopping purposes, and customers should provide information only where they are authorized to do so.

If you believe a child has provided personal information to us unnecessarily, please contact us so we can review the matter.

13. Third-Party Services

Our website may rely on third-party services, platforms, applications, advertising services, analytics providers, courier companies, and other service providers to operate our business.

These third parties may process information according to their own terms and privacy policies.

For example, Shopify provides the ecommerce infrastructure that powers our online store and has its own privacy practices concerning information processed through its platform.

Where appropriate, we encourage customers to review the privacy policies of third-party services they interact with.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable requirements.

When we make changes, we may update the Last Updated date shown at the beginning of this policy.

We encourage customers to review this page periodically to stay informed about how ZeeBuy handles personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way ZeeBuy handles your information, please contact us.

ZeeBuy
Website: zeebuy.online
Email: zeebuy.online@gmail.com
Call Only: 03096187604
WhatsApp Only: 03206846223
Support Availability: Almost 24 hours
Operating Market: Pakistan

We will make reasonable efforts to review and respond to privacy-related inquiries.

Thank you for trusting ZeeBuy.

We aim to keep your shopping experience simple, transparent, and respectful of your privacy.