Shipping & Delivery
At ZeeBuy, we aim to make delivery simple, clear, and convenient for customers across Pakistan.
This Shipping & Delivery Policy explains where we deliver, how orders are processed, estimated delivery times, shipping charges, and how tracking information is provided.
Please read this policy before placing an order.
1. Delivery Area
ZeeBuy currently delivers within Pakistan only.
We do not currently offer international shipping.
Delivery availability may vary depending on the customer's location and courier service coverage.
2. Order Processing & Dispatch
After an order is successfully placed, we generally process and prepare it for dispatch within:
1–2 working days
Order processing may include order verification, confirmation, product preparation, and handing the parcel over to the applicable courier service.
Processing time does not include the actual delivery period.
During exceptionally busy periods, public holidays, unforeseen circumstances, or operational issues, processing may take longer than usual.
3. Estimated Delivery Time
After your order has been dispatched, estimated delivery times are generally:
Major Cities
Examples include:
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Lahore
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Karachi
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Islamabad
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Rawalpindi
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Other major urban areas
Estimated delivery: 3–4 working days after dispatch
Other & Remote Areas
For smaller cities, towns, and remote locations:
Estimated delivery: 5–7 working days after dispatch
These are estimated timeframes, not guaranteed delivery dates.
Actual delivery may vary depending on the destination, courier operations, weather, public holidays, road conditions, peak seasons, and other circumstances beyond our direct control.
4. Courier Partners
ZeeBuy generally uses courier services such as:
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Leopards
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Trax
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PostEx
The courier used for an order may depend on the delivery location, product, availability, and operational considerations.
ZeeBuy may use a different suitable courier when necessary.
5. Cash on Delivery
ZeeBuy currently offers Cash on Delivery (COD) for orders within Pakistan.
Customers can place their order online and pay the applicable amount when the parcel is delivered.
Order confirmation may be required before dispatch.
6. Free Shipping
ZeeBuy offers free shipping on products priced at Rs. 5,000 or above.
For products below Rs. 5,000, applicable shipping charges may be displayed or communicated during the ordering process.
Shipping eligibility may vary if a specific product or promotional offer states different shipping terms.
7. Order Confirmation
After an order is placed, ZeeBuy may contact the customer to confirm the order before dispatch.
Customers should provide an active phone number and accurate delivery information so that we can process the order correctly.
If an order cannot be confirmed, dispatch may be delayed or the order may be cancelled.
8. Tracking Information
Once your order has been dispatched, we generally provide a tracking number through WhatsApp within 24–48 hours.
The tracking number can be used to follow the parcel's delivery journey through the applicable courier service.
Tracking updates are provided by the courier and may not appear immediately after dispatch.
9. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information, including:
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Full name
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Active phone number
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Complete delivery address
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City
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Relevant area or locality
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Any other information required for successful delivery
Incorrect, incomplete, or outdated information may result in delivery delays, failed delivery attempts, or additional delivery complications.
Please check your information carefully before submitting your order.
10. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur due to circumstances outside our direct control.
These may include:
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Courier delays
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Weather conditions
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Public holidays
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Road closures
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Address-related issues
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High order volumes
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Remote-area delivery limitations
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Operational disruptions
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Unsuccessful delivery attempts
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Other unforeseen circumstances
An estimated delivery period should therefore not be considered a guaranteed delivery date.
11. Failed Delivery Attempts
If a courier is unable to deliver your parcel because of an incorrect address, unavailable recipient, unreachable phone number, refusal, or another delivery-related issue, the parcel may be returned to the sender according to the courier's procedures.
If this happens, please contact ZeeBuy through WhatsApp so we can review the situation and advise you on the available options.
12. Parcel Inspection at Delivery
Customers are encouraged to inspect the parcel when receiving it and, where possible, record a continuous unboxing video.
Where allowed by courier partners, customers are permitted to open and inspect the parcel before making payment, provided a continuous unboxing video is recorded.
An unboxing video is particularly important if you later need to make a claim regarding a damaged or faulty product.
For complete requirements regarding damaged or faulty products, please review our Return & Replacement Policy.
13. Delivery Address Changes
If you need to change your delivery address after placing an order, contact us as soon as possible through WhatsApp.
We can only attempt to update the address if the order has not yet entered the dispatch or courier process.
Once an order has been dispatched, changing the delivery address may not be possible and will depend on the courier's procedures.
14. Order Cancellation Before Dispatch
Customers may request cancellation before the order confirmation process is completed.
To request cancellation, contact us through:
WhatsApp Only: 03206846223
Once an order has passed the applicable confirmation or dispatch stage, cancellation may no longer be possible.
For complete details, please refer to our Cancellation Policy.
15. Contact Us About Your Delivery
If you have a question about your order or delivery, please contact ZeeBuy.
ZeeBuy
Website: zeebuy.online
Email: zeebuy.online@gmail.com
Call Only: 03096187604
WhatsApp Only: 03206846223
Support Availability: Almost 24 hours
Delivery Area: Pakistan only
We will make reasonable efforts to assist you with your delivery-related questions.