Return & Replacement Policy
At ZeeBuy, we want you to receive your order in proper condition. If your product arrives damaged, faulty, or has an issue covered by our replacement policy, we are here to review your case and provide an appropriate solution.
Please read this policy carefully before placing an order.
1. Our 48-Hour Replacement Guarantee
ZeeBuy offers a 48-hour replacement guarantee for eligible products that arrive:
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Damaged during delivery
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Faulty or not working as intended
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With a significant issue that was present when received
The replacement request must be submitted within 48 hours of receiving the parcel.
Requests submitted after the 48-hour period may not be accepted.
2. Unboxing Video Is Mandatory
For any damaged or faulty product claim, a clear and continuous unboxing video is mandatory.
The video should:
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Start before opening the parcel
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Clearly show the package and its condition
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Show the parcel being opened
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Clearly show the product and any damage or fault
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Be clear enough for us to review the issue
This requirement helps us verify whether the product was damaged before or during delivery and helps us handle genuine replacement claims fairly.
Without a valid unboxing video, a replacement claim may not be accepted.
3. What Qualifies for Replacement?
A product may qualify for replacement when:
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It arrives physically damaged
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It is defective or does not function as intended
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A significant product issue is identified immediately after delivery
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The issue is covered by the applicable product replacement terms
All replacement requests are subject to review.
We may ask for photographs, videos, order information, or additional details before approving a replacement.
4. Change of Mind
ZeeBuy does not offer replacement simply because a customer has changed their mind.
Replacement is not normally available for reasons such as:
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Customer no longer wants the product
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Customer ordered the wrong product
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Customer does not like the product after receiving it
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Customer expected a different size, appearance, or personal preference
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Product was purchased but is no longer needed
Customers should carefully review the product information before placing an order.
5. Used, Damaged or Customer-Caused Issues
A replacement request may be rejected if the issue appears to have been caused after delivery by:
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Incorrect use
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Accidental damage
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Negligence
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Improper installation or handling
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Normal wear and tear
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Unauthorized modification or repair
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Damage caused after the product was received
The final decision will depend on the condition of the product and the evidence provided.
6. How to Request a Replacement
If you receive a damaged or faulty product, contact ZeeBuy as soon as possible and within 48 hours of receiving your parcel.
Contact us through WhatsApp:
WhatsApp Only: 03206846223
When contacting us, please provide:
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Your name
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Order details
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A description of the issue
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Your required unboxing video
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Clear photos or videos of the product, if requested
Our team will review the information and guide you through the next steps.
7. Replacement Process
Once we receive your claim:
Step 1 — Claim Submission
You contact us within the applicable 48-hour period.
Step 2 — Verification
We review your order details, unboxing video, photos/videos, and the reported issue.
Step 3 — Resolution
If the claim is approved, we will arrange a replacement according to product availability and the circumstances of the case.
Replacement is subject to verification and eligibility under this policy.
8. Return Shipping for Eligible Claims
For an approved replacement claim covered by our 48-hour replacement guarantee, ZeeBuy will handle the replacement process according to the applicable circumstances.
Customers should not send a product back independently before contacting us and receiving instructions.
Unauthorized returns may not be accepted.
9. Cash Refunds
ZeeBuy's standard resolution for an eligible faulty or damaged product is replacement, not a cash refund.
We do not normally provide cash refunds for:
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Change of mind
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Wrong product selection by the customer
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Products that are no longer wanted
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Minor preference-related concerns
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Claims that do not meet the replacement conditions
However, in a serious or exceptional case, ZeeBuy may review the situation individually. If we determine that a refund is appropriate, the refund will be handled at our business expense through an appropriate method communicated to the customer.
A refund in an exceptional case should not be considered an automatic entitlement.
10. Product Availability
If an approved replacement product is unavailable, ZeeBuy may contact the customer to discuss an appropriate alternative or resolution based on the circumstances.
11. No Restocking Fee
ZeeBuy does not charge a restocking fee for an approved replacement claim.
The replacement must still meet the eligibility requirements described in this policy.
12. Important Delivery Advice
When receiving your parcel, we strongly recommend recording a continuous unboxing video from the unopened package until the product has been fully revealed.
This protects both the customer and ZeeBuy by providing useful evidence if a product arrives damaged or faulty.
Please keep the packaging and product in the condition received until your claim has been reviewed.
13. Policy Limitations
The 48-hour replacement guarantee does not mean that every product issue automatically qualifies for replacement.
Each claim is reviewed based on:
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The reported problem
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The condition of the product
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The unboxing video
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Supporting photographs or videos
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Order information
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The applicable product conditions
ZeeBuy reserves the right to decline claims that do not meet the requirements of this policy or where the available evidence does not support the claim.
14. Contact Us
For replacement-related questions or claims:
ZeeBuy
Website: zeebuy.online
Email: zeebuy.online@gmail.com
WhatsApp Only: 03206846223
Call Only: 03096187604
Support Availability: Almost 24 hours
Please contact us as soon as possible if you believe your product qualifies for replacement.